Welcome to the official my50 Terms & Conditions page. This document sets out the rules, rights, and responsibilities of all users who access the my50 platform. We encourage you to read each section carefully before registering or making any transactions on our platform. Understanding these terms ensures a safer, fairer, and more enjoyable experience with my50.
Six key pillars that form the framework of my50's platform terms of use – designed to protect your rights as a Malaysian player.
The my50 Terms & Conditions are not designed to weigh you down with dry legal text — they exist to protect your rights as a player. Every rule we set serves a clear purpose: to ensure a fair, safe, and transparent gaming experience for all my50 members, no exceptions. We believe that players who understand the terms play with greater confidence and responsibility.
My50 is committed to operating its platform in a fully fair and transparent manner. All bonus terms, game rules, and withdrawal conditions are stated clearly, with no confusing fine print. The RNG used across all slot and casino games on my50 is independently audited by recognised international certification bodies to ensure that every round is genuinely random and fair to all players.
Your personal and financial information on my50 is protected with bank-grade 256-bit SSL encryption. Our strict privacy policy ensures your data is never shared with any third party without your written consent. All supported deposit methods — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX — operate through secure, Malaysia-recognised channels.
All bonuses and promotions offered by my50 come with wagering requirements that are stated clearly and in plain language. We do not hide conditions behind complex technical jargon. Before accepting any bonus, you can read the full details – including the number of times you need to wager, the bonus validity period, the maximum bet limit, and the games that qualify towards meeting the wagering requirements.
My50 requires all players to engage in responsible gaming. Our platform provides self-control tools including deposit limits, loss limits, session time limits, and self-exclusion options, all accessible directly from your account. Players under the age of 18 are strictly prohibited from registering or playing on my50 under any circumstances.
Should any dispute arise regarding the use of the my50 platform, we provide a fair and transparent resolution process. Contact our support team, available 24 hours a day via live chat or email at [email protected]. All disputes will be thoroughly investigated within a set timeframe, and you will be informed of the outcome clearly and respectfully.
⚠️ IMPORTANT: By registering for and using my50's services, you confirm that you have read, understood, and agreed to be fully bound by all Terms & Conditions set out in this document. If you do not agree with any part of these terms, please do not use the my50 platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and my50 ("Platform", "We", or "Company") governing your use of the website, mobile application, and all services provided by my50.
By accessing, registering, logging in to, or using any part of the my50 platform – including playing video slot games, live casino games, or conducting any financial transactions – you are deemed to have read, understood, and agreed to be fully bound by these Terms and all related policies published on the my50 platform from time to time.
These terms are to be read together with my50's Privacy Policy and Responsible Gaming Policy, which form an integral part of the overall agreement between you and my50.
To register for and use my50's services, you must meet all of the following eligibility criteria:
My50 reserves the right to reject a registration application or terminate an existing account without prior notice if eligibility requirements are found to be unmet or if the information provided is false or misleading.
Each individual is permitted to register and hold one (1) account only on the my50 platform. Holding multiple accounts – whether in your own name or using another person's details – is strictly prohibited and may result in the closure of all associated accounts and the freezing of all balances held therein.
You are solely responsible for:
My50 shall not be liable for any losses arising from the use of your account by a third party, whether with or without your knowledge, if you have failed to take reasonable security measures to protect your password.
All financial transactions on the my50 platform are conducted in Malaysian Ringgit (MYR / RM). The deposit methods accepted by my50 are as follows:
The minimum deposit amount is RM10 per transaction. All deposits are processed instantly and funds will be credited to your my50 account in under one minute upon payment confirmation.
For withdrawal of winnings, the minimum withdrawal amount is RM20 per request. All verified withdrawal requests will be processed within 5 to 15 minutes, operating 24 hours a day, 7 days a week including public holidays and weekends. Withdrawals will be credited to the same Malaysian local bank account or Malaysian e-wallet used for the original deposit.
My50 reserves the right to request identity verification documents (KYC) before processing withdrawals that exceed certain limits, as a measure to prevent money laundering and financial fraud.
My50 offers a variety of bonuses and promotions to members from time to time, including welcome packages for new members, reload bonuses, Free Spins, and loyalty programmes. All bonuses are subject to the following conditions:
By accepting any bonus or promotion from my50, you agree to be bound by those specific bonus terms in addition to these general Terms & Conditions.
All games available on the my50 platform – including video slots such as Safari Heat, Wild Walker, Hip Hop Panda, Magic Fruits, and Twilight Princess, as well as live casino games such as Bonus Baccarat and French Roulette – utilise RNG (Random Number Generator) technology that has been independently audited by recognised international certification bodies.
My50 reserves the right to suspend gameplay or void bets if there is strong evidence of software malfunction, technical error, or fraudulent activity that may compromise the fairness of the game.
The following activities are strictly prohibited on the my50 platform and may result in immediate account closure, freezing of account balances, and legal action where necessary:
My50 reserves the right, at its sole discretion, to suspend or close any user's account at any time, with or without prior notice, under the following circumstances:
Users may also request the closure of their own account at any time by contacting the my50 support team. Any valid remaining balance in your account will be refunded following the required verification process, provided there are no outstanding bonus claims or wagering requirements left to fulfil.
To the extent permitted by applicable Malaysian law, my50 shall not be liable for:
My50's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim in question.
My50 is committed to protecting the privacy and security of all users' personal data. The collection, use, and storage of your personal information is carried out in accordance with my50's Privacy Policy, which forms part of these Terms.
In summary, my50 collects and processes your data for the following purposes:
All data is stored on secure servers with 256-bit SSL encryption and will not be shared with third parties for marketing purposes without your explicit consent. For full details, please refer to the Privacy Policy my50.
All content on the my50 platform – including but not limited to brand names, logos, interface designs, game graphics, text, audio, video, and software – is the exclusive property of my50 or its respective licensors and is protected under Malaysian and international copyright laws.
Users are not permitted to copy, redistribute, modify, republish, or exploit any content from the my50 platform for commercial purposes without prior written consent from my50. Violations of intellectual property rights may result in appropriate legal action.
My50 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time, at its sole discretion. Any material changes will be communicated to users through:
Continued use of the my50 platform after any amendments to the Terms take effect constitutes your acceptance of and agreement to those amended terms. If you do not agree with any amendments, you must stop using the platform and may request closure of your account.
These Terms & Conditions and all disputes arising from them shall be governed by and construed in accordance with the laws of Malaysia. Any legal action or proceedings arising out of or in connection with these Terms shall be brought before a court of competent jurisdiction in Malaysia.
Before bringing any dispute to court, you and my50 agree to first attempt to resolve the matter through voluntary negotiation within a period of 30 days. Should the dispute remain unresolved through negotiation, it may be referred to arbitration in accordance with mutually agreed procedures.
Should any provision of these Terms be found invalid or unenforceable by a court of competent jurisdiction, all remaining provisions that are unaffected shall continue in full force and effect.
| Aspect | Limit / Condition | Status |
|---|---|---|
| Minimum Age Requirement | 18 years of age and above | Mandatory |
| Number of Accounts | One (1) account per individual | Mandatory |
| Currency | MYR (RM) only | Fixed |
| Minimum Deposit | RM10 per transaction | Active |
| Minimum Withdrawal | RM20 per request | Active |
| Multiple Accounts | Strictly prohibited | Prohibited |
| Use of Bots / Automated Software | Strictly prohibited | Prohibited |
| Bonus – Maximum Bet Limit | RM20 per round | Applicable |
| Withdrawal Processing Time | 5–15 minutes, 24/7 | Active |
Many players, when signing up to a new gaming platform, will simply click "I Agree" without reading the terms carefully. This is a habit that can cause problems down the line, particularly when issues arise around withdrawals or bonus conditions that were not fully understood. At my50, we take a different approach — we want every member to genuinely understand what they are agreeing to, which is why our Terms & Conditions are written in plain, straightforward language rather than confusing legal jargon.
One thing that often confuses new players is bonus conditions. When my50 offers a welcome package such as Free Spins or a first-deposit bonus, all wagering requirements are stated clearly in the relevant promotion's terms. This means you know exactly how many times you need to wager the bonus funds before you can withdraw any winnings derived from them. No tricks, no hidden conditions — everything is in black and white for you to review at any time.
Regarding deposits and withdrawals, my50 only accepts and processes transactions in Malaysian Ringgit (MYR). This means every ringgit you deposit and every ringgit you win is processed at face value, with no foreign exchange rate deductions. The supported deposit methods – DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX via Maybank2u and CIMB Clicks – are all methods that Malaysians already use in their daily lives, making the deposit process as straightforward as paying a phone bill or shopping online.
The most important provision in my50's Terms & Conditions to keep in mind relates to the age requirement. my50 takes its responsibility to prevent underage access extremely seriously. If you register using another person's details, provide false information, or allow a minor to use your account, you are not only in breach of our Terms but may also be in violation of applicable Malaysian law. my50 reserves the right to request proof of age at any time, and accounts that fail to provide such proof may be closed immediately.
When it comes to account security, the greatest responsibility lies with you as the account holder. Ensure your password is strong, not easily guessed, and never shared with anyone. If you suspect any suspicious activity on your my50 account, contact our support team immediately via the in-platform live chat or by email at [email protected]. Our team operates around the clock and will respond promptly to secure your account.
My50 also has a responsibility to ensure our platform is not misused for illegal activities such as money laundering. This means that for withdrawals exceeding certain thresholds, we may request identity verification documents such as a copy of your IC or bank statement. This process — known as KYC, or Know Your Customer — is standard practice across the financial services industry and is intended to protect all users, not burden them. We appreciate your patience and cooperation throughout this process, as it is for the benefit of the entire my50 player community.
Finally, please note that my50's Terms & Conditions may be amended from time to time in response to regulatory developments, product changes, or operational requirements. Whenever significant changes are made, we will notify you via in-platform notifications or email. We strongly encourage you to review this page periodically to ensure you are always up to date with the latest terms. If you have any questions about my50's Terms & Conditions, do not hesitate to reach out to our support team, available in Bahasa Melayu around the clock.
Answers to the most frequently asked questions about the terms and conditions of the my50 platform.
By fully understanding my50's Terms & Conditions, you can play with greater confidence, security, and responsibility. Register for free today and join over 250,000 Malaysian players who already trust my50 as their preferred online entertainment platform!
Minimum deposit RM10 • Withdrawals in 5–15 minutes • 24/7 support in Bahasa Melayu