At my50, your privacy is more than a legal obligation — it is a core value we uphold across every aspect of our platform. This Privacy Policy clearly explains how my50 collects, uses, stores and protects your personal information. We encourage you to read this document carefully so you fully understand your rights and how your data is handled responsibly.
Six core pillars that ensure your personal data remains secure and respected at all times on the my50 Malaysia platform.
All data you transmit to my50's servers — from your registration details to your DuitNow or Touch 'n Go eWallet transaction information — is encrypted using the same 256-bit SSL technology employed by Malaysia's leading financial institutions such as Maybank and CIMB. This means that even if someone were to intercept your communications with my50's servers, they would only receive data that is completely unreadable without the correct encryption key.
My50 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is not our business commodity — it is a trust placed in our care, and we honour that responsibility fully. Any data sharing that takes place is solely for necessary service operations and is governed by strict contractual protections.
The my50 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. This means your rights as a data subject — including the right to access, correct, and request deletion of your personal data — are fully recognised and respected by my50 in accordance with applicable Malaysian law.
My50 believes you have the right to know exactly how your data is used. That is why this Privacy Policy is written in plain, easy-to-understand language rather than confusing legal jargon. We clearly state the purpose behind each type of data collected, how long it is retained, and which parties may access it within a legitimate and limited context.
My50 gives you genuine control over your personal data. Through your my50 account settings, you can update your profile information, manage your marketing communication preferences, request a copy of the data we hold about you, or submit a request for account and data deletion. All such requests are handled by our privacy team within the timeframes prescribed under the PDPA.
The data protection landscape is constantly evolving, and my50 is committed to keeping this Privacy Policy up to date to reflect current best practices and compliance with relevant legal changes. You will be notified of any material updates via in-platform notifications or email, so you are always informed about how your data is managed.
Understand the categories of information collected by my50 and why each category is necessary to deliver the best possible service to you.
🔒 IMPORTANT: By using the my50 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you have any questions, contact us at [email protected].
This Privacy Policy is issued by my50 ("We", "Platform" or "my50") and applies to all users who access or use the my50 website, the my50 mobile application, and all related services provided by my50 to players in Malaysia.
This policy sets out in detail the types of personal information we collect, the purposes of that collection, how we protect your data, the parties who may access that data in legitimate contexts, and your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy my50, all of which together form the entire agreement between you and my50.
My50 collects your personal information through several means: directly from you during registration and platform use, automatically via tracking technologies, and in certain circumstances from authorised third-party sources. The types of information we may collect include:
My50 only collects data that is strictly necessary for the stated purposes and does not gather information that is excessive or irrelevant to the operation of our services.
Personal information collected by my50 is used for the following legitimate purposes:
My50 does not sell, rent, or trade your personal information to any third party. However, in the course of legitimate service operations, your data may be shared with the following parties under strict contractual safeguards:
All third parties that receive data from my50 are bound by confidentiality and data protection agreements requiring them to handle that data with a level of protection at least equivalent to my50's own standards.
My50 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While my50 takes all reasonable steps to protect your data, it is equally important that you safeguard your my50 account password and never share your login credentials with anyone else.
My50 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. The general data retention guidelines are as follows:
All data that has reached the end of its retention period will be securely deleted in accordance with recognised data disposal procedures, ensuring it cannot be recovered or accessed by any party after deletion.
My50 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit my50. The types of cookies we use are:
You can manage your cookie settings through your web browser options. Please note, however, that disabling certain cookies may affect the functionality and user experience of the my50 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by my50:
To exercise any of the rights above, please contact the my50 privacy team by email at [email protected] with the subject line "Personal Data Rights Request" along with your account details. We will process your request in accordance with the procedures set out under the PDPA.
The my50 platform may contain links to third-party websites, such as payment service providers (for example, DuitNow, Maybank2u or CIMB Clicks portals), for the purpose of processing your transactions. It is important to understand that once you follow a link from my50 to a third-party website, the my50 Privacy Policy no longer applies.
My50 has no control over the privacy practices of third-party websites and is not responsible for how they collect or use your data. We encourage you to read and understand the privacy policy of every third-party website you visit, especially when conducting financial transactions.
The my50 platform is an adult service intended solely for users aged 18 and above. my50 strictly does not collect, use or store any personal information from individuals under the age of 18.
Should my50 discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will immediately take steps to delete that data and close the account in question. Parents or guardians who believe their underage child has registered an account with my50 should contact us promptly at [email protected] for immediate action.
My50 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or technological developments. Any amendments deemed material will be communicated to you via:
Your continued use of the my50 platform after an amended Privacy Policy takes effect constitutes your acceptance of and agreement to the revised privacy terms. We encourage you to review this page periodically to stay informed about how my50 protects your personal data.
If you have any questions, concerns, or requests regarding my50's Privacy Policy or how we handle your personal data, please reach out to our privacy team through the following channels:
The my50 privacy team consists of staff trained in Bahasa Melayu who understand the context of Malaysian users' needs. We take every privacy enquiry and concern seriously, and are committed to providing transparent, clear and helpful responses within a reasonable timeframe.
As a my50 player, you hold important rights protected under Malaysia's PDPA. Understand them and use them to your advantage.
Request a full copy of all personal data my50 holds about you. We will process your request within 21 business days and provide a comprehensive report of the data we hold.
If any information in your my50 account is inaccurate or outdated, you can update it directly in your account settings or contact our support team for assistance with more complex corrections.
Where permitted by law, you may request the deletion of your personal data. my50 will process such requests taking into account any legal obligations related to the retention of financial records.
You may object to the processing of your data for direct marketing purposes at any time. Simply send an email to [email protected] or update your communication preferences in your account settings.
During any ongoing dispute or review, you may request that my50 restrict how your data is used until the matter is resolved fairly.
If you have previously consented to receiving my50 marketing communications, you may withdraw that consent at any time without affecting your access to the platform's core services.
In today's digital age, our personal information is among the most valuable assets we possess. When you register on any online platform — whether for shopping, banking, or entertainment such as slots and Live Casino at my50 — you are entrusting a certain amount of personal data to that platform. The question you should ask is: does that platform deserve that trust? At my50, we believe the most honest answer cannot come from words alone, but from actions and policies that are clear, enforceable, and accountable.
One of the most common concerns among Malaysian players when choosing an online casino platform is the safety of their money and data. Many have heard stories of personal information being leaked, or accounts accessed without authorisation due to platforms that fail to take user data security seriously. That is why my50 invests significantly in a security infrastructure on par with banking institutions — 256-bit SSL encryption, a 24-hour monitoring system, strict access controls, and independent security audits conducted on a regular basis.
On the payments side, my50 understands that when you deposit funds using DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX via Maybank2u and CIMB Clicks, you are entrusting us with sensitive financial information. We handle that trust with the utmost care – your financial transaction details are stored in an encrypted format that requires specific credentials to access, and only staff with a legitimate operational need may view those records, with every access logged in a comprehensive audit trail.
When it comes to cookies, my50 uses them primarily to enhance your experience – not to monitor your personal activity outside our platform. The cookies we use mean you do not have to log in again every time you return to my50, they save your preferred game settings, and they allow our systems to detect unusual usage patterns that may signal an unauthorised access attempt on your account. All of this is for your benefit and convenience as a my50 user.
Regarding your rights under Malaysia's Personal Data Protection Act 2010 (PDPA), many Malaysians are unaware that they hold strong legal rights to control their own personal data. At my50, we don't just comply with the PDPA because the law requires it — we genuinely believe these rights are fundamental and deserve to be respected. If you want to know exactly what data we hold about you, you can request it. If any information is inaccurate, you can ask us to correct it. If you wish to close your account and have your data deleted, we will do so through a transparent process within the stipulated timeframe.
One aspect of privacy that is often overlooked yet critically important in the context of a casino platform relates to gaming activity records. my50 retains your betting and gaming activity records not for excessive surveillance, but for three primary legitimate purposes: first, to ensure any disputes regarding game outcomes can be resolved fairly based on accurate records; second, to help identify gaming patterns that may indicate a need for responsible gaming support; and third, to comply with legal requirements relating to anti-money laundering. All of these purposes serve your interests and those of the my50 player community as a whole.
If at any point you are uncomfortable with how my50 handles your data, or if you have a concern that cannot be resolved through our standard support channels, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. my50 fully respects your right to do so and will cooperate completely with any investigation conducted by the relevant authorities. Transparency and accountability are not mere slogans for us — they are how we operate every single day.
In closing, my50's Privacy Policy is more than just a legal document required for compliance purposes. It is a reflection of our commitment to the trust you place in us when you choose my50 as your preferred online entertainment platform. For our 250,000-plus members across Malaysia, that trust is a responsibility we never take lightly. If you have any questions about this Privacy Policy, do not hesitate to reach out to our team, available 24 hours a day in Bahasa Melayu — we are always here for you.
Answers to the most frequently asked questions about data protection and privacy on the my50 platform.
My50 safeguards your privacy with bank-grade encryption, a strict no-data-sale policy, and full PDPA Malaysia compliance. Register for free today and join over 250,000 Malaysian players enjoying peace of mind at my50!
256-bit SSL • No Data Sales • Malaysian PDPA Compliance • 24/7 Privacy Support